Contact Our Support Specialists
Support is available to help with questions, account-related issues, technical concerns or general feedback. Contact the team through convenient channels including email, live chat and phone. Our advisers can help with ID checks, deposits, withdrawals and site navigation. For urgent matters use live chat or call the phone number below; for standard enquiries email support or info and expect a reply within 24-48 hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 08:00-00:00; email reply usually 24-48 hours; verification, disputes and document uploads) |
| General enquiries | [email protected] (billing, promotions, terms and registration queries) |
| Affiliate enquiries | [email protected] (partnerships, affiliate sign-ups, dashboard access and commission queries) |
| Phone | +44 20 7946 8321 (Mon-Sun, 08:00-00:00 GMT/BST; for urgent account lock or suspected fraud) |
| Working hours | Mon-Sun, 08:00-00:00 (live chat; phone hours apply; BST in summer, GMT in winter) |
Contact Us by Email
For detailed requests, account-related issues or cases requiring documents, please email our support team at [email protected]. Email is the preferred contact method for complex enquiries because it allows us to track correspondence and attach files. Include a clear subject line and up-to-date contact details to avoid delays. Magic Red aims to respond promptly; customers using MagicRed may be asked to provide verification.
Contact Form
Response Time
Our support team aims to reply promptly: most inquiries are answered within one business day. Simple requests and account questions are usually dealt with quickly, while more complex issues may take longer depending on their nature and any verification required. We’ll keep you informed of progress and follow up as soon as we have an update.
Feedback
Got feedback, suggestions, or ideas to improve Magic Red? We’d love to hear from you. Send comments about games, promotions, payments or site features on MagicRed and our team will review them carefully. Your input helps shape future improvements and fix issues quickly. Share your thoughts via live chat or email to [email protected], and we’ll use your feedback to make the site better for everyone.