Data Privacy Policy
This Privacy Policy explains how we collect, use and protect your personal information when you use Magic Red. We take your privacy seriously and set out below what data we process, why we process it and how you can manage your choices. This page applies to players using our services in the United Kingdom.
Types of data we collect
Personal data
When you create an account or contact us we collect personal details such as your name, date of birth, address, email address and telephone number. We also gather identity documents and verification information when required for account checks and withdrawals.
Technical data
We collect device and connection information including IP address, device identifiers, browser type, operating system, language preferences and cookies or similar tracking technologies that help deliver and improve the service.
Transactional data
We record details of your deposits, withdrawals, bets, game play, promotions used and other transaction histories necessary to run your account, process payments and meet regulatory obligations.
How we use information
We use your information to operate and improve the service, verify identity, process payments, prevent fraud and money laundering, manage responsible gambling tools and handle customer support requests. Data is also used for basic analytics, security monitoring and complying with legal and regulatory requirements.
Data protection practices
We implement technical and organisational measures to protect your data, including encryption in transit, access controls and regular security reviews. Only authorised staff and contracted service providers can access personal data where necessary. We retain information only as long as required for operational, legal or regulatory purposes.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise content. You can manage cookie preferences via your browser settings or our cookie tool where available. Third-party services we work with may also place cookies in accordance with their own policies.
User rights
You have rights to request access to your personal data, correct inaccuracies, request deletion in certain circumstances, restrict or object to processing and withdraw consent where processing is consent-based. You may also request a copy of your data in a portable format where applicable.
Access, correction and deletion of data
To exercise your rights please contact our support team at [email protected]. We may ask you to verify your identity before fulfilling a request. We will respond within a reasonable time and, where lawful constraints apply, explain any limits on our ability to comply.
Information sharing and third parties
We share data with service providers that perform services on our behalf, such as payment processors, identity verification specialists, game providers, fraud prevention partners and analytics providers. We require these partners to protect your data and only process it for the purposes we specify. We may also disclose information if required by law or to protect our rights and safety.
Privacy policy updates
We may update this policy from time to time. Where changes are material we will notify you through your account or by posting a clear notice on the site. If you have questions about how MagicRed handles your data, contact [email protected].