Responsible Gambling

At Magic Red we are committed to safer play and to keeping players safe. We want everyone to enjoy their time with us in a controlled way, so we provide clear tools and guidance to help you manage your play, spot potential harm early and get support when needed.

Our player protection principles

We place player welfare at the centre of how we operate. We believe in clear information, easy-to-use controls and timely intervention where there are signs of problematic behaviour. Our approach is practical and supportive: we encourage controlled play, honest self-assessment and prompt access to help.

Activity-control tools

On MagicRed you can use a range of controls designed to limit spending and playing time. These include:

• Deposit limits - set daily, weekly or monthly limits to keep stakes within your chosen budget.
• Session reminders - receive alerts to help you take regular breaks during play.
• Time limits - limit the total time you spend playing each day.
• Loss limits - cap how much you can lose over a set period.
• Temporary account breaks - short cooling-off periods to pause activity without full exclusion.

How to set limits and self-exclude

You can set limits and request self-exclusion from your account via your account settings or by contacting our support team. Self-exclusion can be temporary or longer term, and it prevents access to your account during the exclusion period. If you need help applying limits or closing your account, contact our support team and we will act promptly and confidentially.

Recognising signs of problematic behaviour

Watch for changes in behaviour that may indicate loss of control. Common signs include:

• Chasing losses or increasing stakes after a loss.
• Spending more time or money than intended.
• Neglecting work, family or other obligations.
• Hiding activity or lying about time and spend.
• Relying on gambling for emotional relief.

Practical tips for staying in control

• Set realistic deposit and loss limits before you play.
• Use session reminders and take regular breaks.
• Keep gambling as a leisure activity, not a solution to financial problems.
• Discuss concerns with someone you trust if you notice risky patterns.
• Use account tools to restrict activity if your circumstances change.

Professional help and support organisations

If you, or someone you know, needs extra help, seek professional support. In the UK, organisations that can help include GamCare, BeGambleAware and the GAMSTOP self-exclusion scheme. These services offer confidential advice, practical support and referral to specialist treatment where required.

If you need assistance setting controls or have concerns about your account, please contact our support team via your account help area and we will support you confidentially.